A sound content strategy helps increase conversions and enhance the brand
image. Whether you are updating your existing content or would set your
hands on creating new content for your ecommerce site, here are the points
to focus on.
Content creators and content users
The first thing to work on is who will create the content. The content team
must have a sharp eye for details in addition to possessing excellent skills
in copywriting and editing. They must be able to locate the relevant
information and then extract it and analyze it summarizing complex data and
information in a clear, simple to understand and engaging way. An ideal
content creator will be an adept equally in creativity and communication.
The content must also represent the interests of the product development,
sales, operations and other functions in the organization. If your business
is large, you can think of working with a content strategist. Depending on
your budget and requirement, you can outsource content to freelancers or
have an agency to provide bulk content. Content also includes topics like
writing, graphics design, video editing and photography.
In crafting the content, go by the understanding of who your target audience
is. The content should be tweaked according to who you are trying to connect
with. The content must clearly state what problems of the users your
products can solve. Ensure that each piece of your content can solve a need
of the user like information or navigation or transaction
Invest in the power of technology
Emerging technologies like AI or machine learning can help your content
development strategy in several ways. For years we have been using
automations for taking care of repetitive tasks like competition research
and keyword research. AI can also help now in prioritizing tasks and making
decisions. Intelligent automation can help analyze the search data and also
understand on-site customer behavior. It can help find out the content gaps
in the journey of the customer and create relevant content to fill those
gaps. Such a content can be targeted towards searchers who might display
similar kind of behavior in future. The team working with technology must
know your business goals and the knowledge of how technology can support
developing a quality content that stands out and gives the best results.
Investing in the right processes
A scalable process is at the heart of a successful SEO and content creation
strategy. Never give room for redundancy and conflict in your content
generation. Clearly defining roles is the best way to ensure this. Talk
about the permissions and approvals protocol that precedes content
publishing. The schedule of meetings, the design of collaboration among the
team members, communication portfolio and the editorial calendar must all be
discussed clearly with the stakeholders involved in content creation.
Make the best use of Editorial Calendar which can provide a living guide to
your content efforts. It is important to provide access to this to each
member of the team. Google sheets can be a great choice for this. The
different components of your editorial calendar the content ideas that have
been already approved, the purpose of each piece of content, the channel to
publish the given piece of content, channel information, information on who
is responsible for the content creation, research information that is needed
for each piece that will be published, supporting content like linking
information, background and other information, CTAs, status updates,
submission deadlines, status updates and notes on the progress of work,
approvals needed and others.
It is a good idea to make one team member the owner of the calendar and this
person will be responsible for updating the calendar while each piece of
content is progressing across the different segments of the company.
Make a separate tab in your editorial calendar under the title ‘Content
Inventory’. It is in the content inventory that you record the information
about each piece of content including name or title, URL, topic, product
category, dates of publication, and metrics that are important. Also,
reflect on the possibilities to make use of the content that is already
performing well with necessary updates rather than going for an entirely new
content.